Conversational AI: The Technology of Today

Conversational AI is the artificial brainpower to provide capabilities to machines to understand, process and respond to human language.


What is Conversational AI?

Conversational AI is a collection of technologies that makes it possible to simulate human conversations to communicate, engage, assist and entertain human in a natural way.

Software created with Conversational AI can get engaged in natural conversation with humans. Conversational AI makes use of a combination of Natural Language Processing (NLP), Machine Learning (ML), Speech Recognition, Natural Language Understanding (NLU), and other language technologies to process and contextualize the spoken or written word as well as figure out the best way to handle and respond to a user input.

Conversational AI can be thought of as the brain for a virtual agents. It consists of a variety of technologies which makes the automated communication more efficient. This communication is done via text and speech to understand the customer intent, the language and context of intent to respond to the intent in a human way.


How it works?

Conversational AI translates human language into a machine understandable language. This lets machines process and respond to a human in a human-like manner. Conversational AI has the power to humanize the brands. Conversational AI is used by chatbots, messaging apps and/or virtual agents to automate customer communications with the brands. When a customer of a brand interacts with a virtual agent, it gives an impression to customer that they are interacting with a human instead of a machine.

Conversational AI has seen a lot of adoption recently due to its wider applicability. This can be used for a variety of purposes like providing customer support, guiding them for products etc. Conversational virtual agents can automate the conversations to provide more accurate and round the clock service to the customers. These agents can simplify a customer request by identifying people, intents, objects and actions.


What are Conversational AI Systems?

Natural language processing is candidate for any intelligence to communicate to project intelligence of conversational AI systems. As such, any artificial intelligence system can easily get into conversation in human language, but NLP plays an important role in holding a meaningful conversation. In addition to this, the level of sophistication of artificial speaker may vary.

According to well-known AI contributor Turing, an AI system is considered to be intelligent if it passes the Turing Test. Chatbots, earlier known as chatterbots, were found to mimic human conversations. The very first popular chatbot EIZA successfully passed Turing Test and has given motivation to AI developers to develop chatbots. Most of the Conversational AI systems not only fail the Turing test, but their conversation does not result in right understanding of phrases used in conversation and many a times some sentences are misunderstood too.

Conversational AI systems can be text-based chatbots or voice based virtual assistants. Such systems have replaced humans and are being used in variety of areas including e-commerce, hospitality, telecommunication, education etc.


What are Benefits of Conversational AI for Business?

Conversational AI offer variety of benefits to the businesses. It can help business grow by increasing customer acquisition and retention by giving them better services, attending to their queries instantly and quickly. It can also convert the leads more efficiently by keeping them involved into user-friendly interaction. This helps to drive sales for the business by leveraging the AI technology.

The conversational AI systems draw information from the custom database designed for it to answer customer queries. These can be integrated to website or app or messaging service for a brand to talk with customers to give them a natural and personalized feel.

One Response to “Conversational AI: The Technology of Today”

  1. Shruti Modi says:

    This is the future. Liked the blog…

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